My account has a cash balance but I cannot withdraw?

Ensure the currency you are trying to withdraw is the same as the cash balance available.

Some common reasons may impact the available amount for withdrawal:

• Settlement Period: If you have sold your securities, there is a settlement period that needs to pass prior to withdrawing funds, depending on the market you have traded in

o US - T+1 (Equities & Options)

o Australia - T+2 (Equities)

o Hong Kong - T+2 (Equities)

• Currency Conversion: If you have sold US shares the cash settlement will be in USD, before withdrawing AUD you need to convert. This can be done via the app.

If you are still experiencing issues, please contact us via the in-app help centre.