• ISG launched two market studies on HR outsourcing providers, targeting AI-driven global HR transformation services plus US health and welfare benefits administration.
• Findings will be published in two ISG Provider Lens reports scheduled for release in September 2026, covering global multi-process HR outsourcing services and US benefits administration services.
• Studies will assess providers’ use of AI-based automation, workforce analytics, self-service tools, compliance support, claims and billing administration.
• ISG distributed surveys to more than 20 providers for benefits administration, surveys to 17 providers for transformational HR outsourcing.

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