• ISG’s 2026 Provider Lens Digital Business Innovation Services report for Brazil finds companies shifting from AI pilots to scaled deployments tied to quantifiable returns, tightening project selection as AI takes a larger share of IT budget growth.
• Government policy is a key catalyst, with the Brazil Industrial Policy targeting broad industrial digitization while the Brazilian Artificial Intelligence Plan channels investment into expanding national AI capabilities.
• Enterprises are modernizing data platforms to unify fragmented information, improving data quality for analytics-led decision-making while redesigning workflows with AI and automation across front and back offices.
• Digital adoption is already reshaping service delivery in sectors such as banking, where branch networks are being reduced as customer engagement shifts to digital channels.
• The report assesses 48 service providers across large-account transformation, midmarket transformation, and customer-journey services, highlighting a leadership tier led by global consultancies and Brazilian digital specialists.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202605200800BIZWIRE_USPR_____20260520_BW045459) on May 20, 2026, and is solely responsible for the information contained therein.