• Lightspeed published survey data showing Canada ranks No. 1 for staying silent when restaurant service is poor; 22% take no action.
• Feedback gap flagged for operators; 82% of Canadians value personal staff attention, yet 60% rarely or never post reviews.
• Online visibility remains low; 87% of Canadian diners write reviews always or often only 13% of the time.
• Gen Z emerged as the most complaint-averse cohort; 29% stay silent, while 35% report tipping more than intended due to tip screens.
• Demand signal for curated formats; 74% support child-free dining options, rising to 83% among Gen Z.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Lightspeed Commerce Inc. published the original content used to generate this news brief on May 27, 2026, and is solely responsible for the information contained therein.