• ISG analysis finds North American life and retirement insurers shifting to phased modernization to protect long-duration policy servicing stability.
• AI adoption is selective, with insurers embedding automation in core administration under human oversight to meet tighter regulatory expectations.
• Outsourcing, third-party administration, pension risk transfer activity is rising to manage complexity in mature or closed books, where errors carry outsized risk.
• Operating models are moving toward resilience, transparent controls, auditable decisions, consistent service delivery as baseline requirements.
• Accenture, Cognizant, DXC, EXL, Infosys, Sutherland, WNS led both BPO and TPA quadrants in the 2026 Provider Lens report.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260629233710) on June 29, 2026, and is solely responsible for the information contained therein.