• ISG launched a study on service providers helping North American, European utilities adopt AI-enabled services to boost grid resilience, operating efficiency.
• Findings will be published in ISG Provider Lens reports in December 2026, covering process, customer operations, asset management, metering, grid modernization.
• Research targets a sector facing rising electricity demand from electrification, AI-driven load growth, grid upgrades, decarbonization pressure.
• ISG surveyed more than 150 providers, aiming to benchmark offerings used in utility transformation, cloud platforms, intelligent control centers, cybersecurity-by-design.

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