Emirates today issued an apology letter to all passengers on the EK302 flight on July 22, apologizing for the inconvenience caused to travel plans by this major flight delay. The company said it is actively contacting affected passengers to provide corresponding compensation plans. At the same time, it also stated that additional but reasonable expenses incurred by passengers due to this incident will be reviewed and reimbursed. On July 22, the Emirates flight from Dubai to Shanghai landed at Hangzhou Xiaoshan Airport due to heavy thunderstorms. The 373 passengers on board were stranded in the cabin for more than ten hours due to a combination of reasons. The company issued an apology letter the next day, adding that it was untrue that online border checks prevented passengers from disembarking.

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