• Crawford outlined plans to expand an outcome-based framework for adopting claims technology, requiring measurable gains before wider rollout.
• Strategy centers on controlled testing outside live operations to isolate impact, validate performance, then scale tools that improve results.
• Priorities include lowering loss costs, lifting efficiency, strengthening execution, and improving consistency of the customer experience.
• Client collaboration will be used in some evaluations to align new capabilities with operating constraints and deliver measurable value.
• AI development will follow the same standards, targeting practical, reliable deployments tied to long-term claims performance.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Crawford & Company published the original content used to generate this news brief via Business Wire (Ref. ID: 20260803066401) on August 03, 2026, and is solely responsible for the information contained therein.