AI-enabled customer operations achieve a 98.7% answer rate, nearly 80% autonomous problem resolution and approximately 1,500 hours of daily speech-to-text processing

BEIJING, Aug. 4, 2026 /PRNewswire/ -- Yiren Digital Ltd. (NYSE:YRD) ("Yiren Digital" or the "Company"), a leading company specializing in financial technology and artificial intelligence innovation across multiple industries in China and global markets, today announced the continued expansion of AI deployment across customer operations, including intelligent customer service, outbound communications, quality controls and workflow automation.

Customer operations encompass some of the Company's highest-volume workflows, spanning service, sales and asset-recovery interactions. Deploying AI across these high-volume workflows illustrates how the Company is extending AI beyond discrete task automation into shared operational capabilities that can be applied across additional business functions over time.

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