• Freshworks posted Q2 2026 revenue of USD 237.4 million, up 16% year over year, swinging to GAAP net income of USD 3.2 million.
• GAAP operating income was USD 6.1 million, lifting operating margin to 2.6% from a loss a year earlier; non-GAAP operating income rose to USD 55.9 million.
• Net dollar retention eased to 104% from 106% a year earlier, while customers with more than USD 100,000 in ARR climbed 25% to 1,746.
• Dennis Woodside said Freshworks reached GAAP profitability months ahead of plan; Freddy AI Copilot was attached to more than 71% of new enterprise deals.
• Freshworks raised its full-year revenue outlook to USD 963.5 million-USD 966.5 million, forecasting Q3 revenue of USD 244.5 million-USD 245.5 million.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Freshworks Inc. published the original content used to generate this news brief on August 04, 2026, and is solely responsible for the information contained therein.