According to media reports, recently, some netizens reported that the 1,036 yuan ticket purchased on Ctrip can only receive a cash refund of 53.9 yuan. Related topics have sparked a buzz. According to the Tianyancha App, many Ctrip companies have been involved in legal lawsuits, including Shanghai Ctrip Business Co., Ltd., Shanghai Hecheng International Travel Service Co., Ltd., involving network service contract disputes, air passenger transportation contract disputes, etc.

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