• Klaviyo agreed to acquire the team and technology of Agency, an AI-native customer success company led by co-founder and CEO Elias Torres.
• Torres is set to become chief product officer at closing, leading Klaviyo’s agent product line including Composer and Customer Agent.
• Klaviyo will acquire Agency’s proprietary software and related intellectual property; other Agency team members are expected to join post-close.
• The deal is expected to close in Q3 2026, strengthening Klaviyo’s AI capabilities across its B2C CRM platform.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Klaviyo Inc. published the original content used to generate this news brief on August 05, 2026, and is solely responsible for the information contained therein.