• NICE reported German health insurer AOK PLUS went live on its unified CX AI platform using Cognigy AI agents with CXone.
• Deployment supports more than 5 million annual member interactions, linking AI self-service with routing across 2,400 employees.
• AOK PLUS posted a call acceptance rate above 95% following the rollout.
• Project migrated more than 1,400 telephone numbers with zero downtime, deployed on NICE’s EU Sovereign Cloud.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. NICE Limited published the original content used to generate this news brief via Business Wire (Ref. ID: 202609080800BIZWIRE_USPR_____20260908_BW634987) on September 08, 2026, and is solely responsible for the information contained therein.