• NICE deployed its unified CX AI platform for German public health insurer AOK PLUS, integrating Cognigy AI agents with CXone contact-center operations.
• Rollout supports more than 5 million annual member interactions, linking automated self-service with 2,400 employees; call acceptance rate exceeds 95%.
• Implementation executed with platinum partner CCT Solutions; more than 1,400 telephone numbers migrated with zero downtime.
• Service runs on NICE’s EU Sovereign Cloud, targeting German and European healthcare security, governance, and data-sovereignty requirements.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. NICE Limited published the original content used to generate this news brief via Business Wire (Ref. ID: 20260908634987) on September 08, 2026, and is solely responsible for the information contained therein.