• Servana highlighted Dynava’s Dynava LAB launch, featuring internal AI customer-service agent SaiMaa.
• SaiMaa reached automated resolution rates of 73% in logistics, 82% in e-commerce; both deployments moved into ongoing use.
• First rollout ran without back-end integrations; target was 20% automated resolution.
• Next phase evaluates whether system integrations can lift resolution rates further.

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