On September 16, 2026, Ethos Technologies Inc. (the "Company" or "Ethos") addressed recent commentary concerning a service disruption affecting systems operated by its carrier partner, TruStage Financial Group, Inc. ("TruStage") that occurred in July 2026.
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No Ethos systems were penetrated, and no data was exfiltrated from the Company’s systems due to the TruStage incident.
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The Company does not expect any material impact from the TruStage incident on its Q3 2026 financials. Any impact of the incident was factored into the Company’s Q3 2026 financial guidance issued on August 3, 2026.
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Since the service disruption, the Company has not observed any incremental lapse rates compared to pre-incident levels for TruStage policies in the July billing cycle.
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The Company does not believe there are any material ongoing negative impacts to its business, financial condition or results of operations as a result of the TruStage service disruption.

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