On the afternoon of September 18, a patient's family recently reported that when raising funds on the Water Drop Funding Platform, they were prompted to charge a service fee of 8% of the cash withdrawal amount and a third-party payment channel fee of 0.6% of the withdrawal amount. The patient's family applied for a withdrawal of 6,831 yuan and was charged a service fee of 546.48 yuan and a third-party payment channel fee of 41.04 yuan. The patient's family questioned that the 8% service fee was too high. In response, Shuidi Funding's customer service told Sina Finance that in the process of providing services, the platform continues to invest in the three levels of technology, operation, and financial security. “For example, the platform develops and maintains patient fundraising, user donation systems, forming medical teams, risk control teams, etc., as well as building security systems and models and opening transparent funding channels. Continued investment at these levels is the reason for the increase in service fees.” The customer service said that the fundraising initiated from August 15 this year will charge an 8% platform service fee. Previously, the amount collected was 6%.

Disclaimer:Webull uses external vendor Google Translation Service for news translations where we endeavour to ensure these are correct, however, we recommend that you please double-check this information accordingly. Webull is not responsible for translation errors or issues.