• ISG analysis flags faster digital modernization across Brazil’s public sector as agencies seek measurable service gains under fiscal constraints.
• Cloud, data engineering, platform engineering now anchor programs to unify fragmented systems, connect legacy apps, multicloud, digital channels.
• Automation spending shifts toward KPI-linked outcomes in administration, citizen services, analytics; national platforms target interoperability, secure data sharing.
• Municipalities lean on standardized platforms, managed services, outsourcing to expand capacity while containing budgets; multi-year programs replace one-off projects.
• Accenture, Minsait, Stefanini, TIVIT led all quadrants; NRI topped customer satisfaction as 2026 global CX Star Performer.

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