The China Airlines Association issued an article in response to the China Eastern Airlines flight attendant's apology incident: Recently, our member airline, China Eastern Airlines, apologized to the passenger several times and carried out service repairs due to the food truck accidentally touching the passenger during the cabin service process. The passenger was still verbally attacking and threatening the flight attendant on duty. After the incident occurred, China Eastern Airlines collaborated with relevant parties to conduct a comprehensive review of the incident and obtain evidence, and provided psychological counseling and care support to the flight attendants involved. At present, Eastern Airlines has fixed the evidence and officially reported the case. The “Civil Aviation Law of the People's Republic of China”, which came into effect on July 1, 2026, clearly stipulates that provocation and trouble within a civil aircraft is prohibited, abuse or assault on crew members is prohibited, and a special section on “Protection of Passenger Rights and Interests” has been added to Chapter 6. Protecting the legitimate rights and interests of travelers and safeguarding the safety of civil aviation transportation and the professional dignity of workers are two aspects of the new law and must not be abandoned. Based on this, the China Aviation Association calls on the industry and society to: 1. Strongly support member airlines to protect employees' rights and interests in carrying out their duties in accordance with the law. Flight attendants are guarantors of cabin safety. Their human dignity and rights to perform their duties are protected by law and cannot be trampled upon. Any act of a passenger abusing or intimidating a staff member on board an aircraft exceeds the legal boundary of normal rights protection and is suspected of violating the relevant provisions of the Civil Aviation Law and the Public Security Administration Penalty Law. 2. Call on member airlines to optimize on-site handling procedures for in-flight disruptions and establish guarantees for frontline personnel to perform their duties. Strictly implement the in-flight incident handling principle of “unified leadership by captain and close cooperation among all staff”, continue to strengthen capacity systems such as advance prediction, open space linkage, standardized evidence collection, and police-enterprise collaboration, reduce the risk of frontline workers handling and responding to emergencies, and improve the efficiency and standardization of in-flight incident handling investigations. 3. We call on all travelers to fly in a civilized manner and defend their rights rationally. Travellers enjoy the right to service guarantee according to law. Dissatisfaction with services should be expressed through legal channels such as complaints, complaints, lawsuits, etc.; they must not “defend their rights” by abusive or humiliating people; nor should they deliberately amplify disputes, insist on unreasonable claims, or make malicious complaints, distract frontline efforts to carry out duties and consume public resources. Noise inside an aircraft not only affects other passengers, but may also endanger flight safety in severe cases. The China Aviation Association will continue to follow up on the progress of the follow-up handling of the incident, actively push member airlines to improve service management systems and cabin service standards, and continuously strengthen the protection of the rights and interests of flight attendants and other frontline employees. The boundary between service temperature and rules supports each other. Rules protect the bottom line of service and enhance the passenger experience with temperature. Only by putting equal emphasis on the two can we promote the continuous improvement of China's civil aviation service quality and brand image.