The acquisition directly addresses growing client demand to connect data, AI and operations infrastructure into unified, outcome-focused programs that drive measurable business results.

Founded in 2005 by Anita Dougall, Malka Townshend and Harry Dougall, and headquartered in London, Sagacity brings differentiated data assets, AI-enabled technology and deep customer intelligence expertise. Combined with Accenture's industry, technology and customer operations capabilities, these strengths will help organizations turn customer insight into more personalized, proactive experiences at scale, from strategy and design through implementation and operations.

This move reflects Accenture's strategy of using acquisitions to scale in high-growth areas and deepen industry-specific capabilities – in this case bringing together customer intelligence, AI and operational expertise at a scale that directly addresses how clients in industries with large customer bases and complex customer journeys, such as utilities, retail, banking and telecommunications, are looking to secure revenues and grow.

The addition of more than 140 professionals expands Accenture Song's UK and Ireland delivery capability across strategy, design, implementation and operations, enabling clients to move from customer insight to intelligent action faster and at greater scale than either organization could achieve independently.

Terms of the transaction were not disclosed.

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