On October 15, DeepSeek's official open platform issued a service restoration and compensation notice, which will reimburse all API users for the amount spent within 7 days: “From 8:11 to 13:04 Beijing time on October 15, 2026, Beijing time, our service system failed, and the API service could not be used normally during this period. We apologize for the inconvenience and inconvenience caused by this failure. We have initiated a comprehensive investigation and thorough rectification of service stability as soon as possible, comprehensively sorted out and divested the single point of dependency, and resolutely prevented similar problems from happening again. As compensation, we will fully refund the amount spent on your account within 7 days in the form of a bonus. The bonus will be automatically credited, and the API billing deduction will first be deducted from the bonus account. We apologize once again for the impact this failure has had on you, and thank you for your continued trust and support.”

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