Royal Bank of Canada CEO Dave MacKay said on Tuesday that the bank is considering restricting Meta's AI agent Muse from accessing customer information, but no final decision has been made. Mackay said that banks need to balance meeting consumer needs and maintaining system privacy and security, and emphasized that “customers must be protected, and institutions must also take responsibility for this.” In particular, he pointed out that the transactions of external AI agents are difficult to be effectively monitored by banks, and that data is captured “without consent or fraudulently obtaining consent” is another major hidden danger. Previously, J.P. Morgan Chase, Carson Wealth Management, Bank of America, and Citi had successively restricted or blocked external AI agents from directly logging into accounts, transferring money, or paying bills, while retaining only authorized read-only data access.

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