In response to the “iPhone Duo breakage on some channels,” on October 26, Apple's official customer service staff responded, “Third-party dealer return policies are not necessarily consistent with Apple's official website. Apple's official channel supports returns and exchanges for 14 days without reason. Third-party channels may have platform subsidies or store discounts, and prices on Apple's official website are more stable.” “Some third parties have sufficient supplies but few buyers may also lead to price reductions.” According to customer service. The customer service mentioned above also added, “Some customer orders show a long waiting time, but subsequent delivery times may be earlier, such as increasing production capacity or customers who are queuing up ahead of time canceling orders. Currently, many customers have canceled orders.”

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