• eGain published an IDC study of 520 organizations showing knowledge management maturity drives enterprise AI returns more than model selection.
• Organizations with the most mature knowledge management practices reported roughly twice the AI business impact of those with the least mature practices.
• The findings favor unified knowledge platforms, automated content maintenance and centralized ownership to improve AI performance and limit misinformation and compliance risks.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. eGain Corporation published the original content used to generate this news brief on October 27, 2026, and is solely responsible for the information contained therein.