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China Unicom (00762) Customer Claim Resolution Satisfaction Rate 96.1% in September
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According to the Zhitong Finance App, China Unicom (00762) announced that as of September 2026, the total number of connected users reached 1,333 billion, including 256 million 5G network users and 790 million IoT terminal connections. Unicom's cloud institutional industry has 562,000 major customers, and the number of paying users for Yunzhi products is 124 million. Smart customer service accounted for 86.2% of the month, and the customer claim resolution satisfaction rate was 96.1% during the month. The number of major government and enterprise customers in the security business is 481,000.

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