• Liveops' healthcare AI analysis urged providers to prioritize access to qualified human support over automation rates to improve patient trust and resolution.
• Its 2026 Resolution Gap Report found 93% of consumers across industries value human access when automation fails; 86% trust companies more with easy transitions.
• Immediate human support is sought by 42% when automation cannot resolve an issue, reinforcing the need for clear escalation pathways.
• Some 59% must repeat their issue following automated support; only 10% report consistently smooth transitions to a person.
• Healthcare organizations should preserve patient context during handoffs and equip representatives to handle increasingly complex inquiries.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. LiveOps Inc. published the original content used to generate this news brief on October 29, 2026, and is solely responsible for the information contained therein.