• Liveops' healthcare customer experience analysis argues coordinating AI with human expertise is more important than expanding automation alone.
• Its 2026 Resolution Gap Report found 93% of consumers value easy human access when automation fails.
• Trust increases for 86% of consumers when they can easily transition from automation to a person.
• Only 10% report consistently smooth transitions; 59% have to repeat information.
• Healthcare organizations need clear human escalation rules and AI governance to protect patient trust while improving efficiency.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. LiveOps Inc. published the original content used to generate this news brief on November 05, 2026, and is solely responsible for the information contained therein.