Statewide digital infrastructure will connect correctional facilities, field staff, and community partners across all four counties to streamline care delivery, ease caseworker burden, and support successful reentry.
AUSTIN, Texas, Nov. 6, 2026 /PRNewswire/ -- Findhelp, the nation's leading social care coordination platform, is proud to announce a new partnership with SHI for the Hawaiʻi Department of Corrections and Rehabilitation (DCR) to deploy a statewide Community Referral Management and Service Coordination Platform. This web-based system replaces disconnected, manual resource repositories with an established, high quality closed-loop network, ensuring that justice-involved individuals receive continuous support from pretrial through release.
Solving for Hawaiʻi's Unique Challenges
Coordinating care across the Hawaiian Islands presents distinct geographical and logistical challenges. Services vary from island to island, and paper referrals often make it hard for staff to confirm whether a connection happened. The platform will help DCR in four areas:
- Supporting case managers. Staff can search for services, send referrals, and track their status in one place, reducing follow-up calls and emails.
- Staying connected after release. People can keep searching for services on their own after they leave DCR's care, and community case managers who use Findhelp can keep working with them on the same platform.
- Starting connections earlier. Staff can begin referrals during pretrial supervision and pre-release planning, so people have more time to line up housing, health care, and treatment before they need them.
- Seeing where services fall short. Referral data will show DCR which services people use and where programs don't meet needs on each island, helping the department direct resources where they're most needed.
"DCR will keep finding ways to provide comprehensive, wraparound services to people in our custody and care, and modern community partnerships like this one are a big part of that," said DCR Director Tommy Johnson. "By doing so, we can help with successful reintegration back into the community and reunification with families and loved ones."
Simplifying the Care Process Across the Islands
Our new statewide platform simplifies the process of connecting people with help by directly solving for key recommendations from the Hoe Amau Report by providing a single digital network across all four Hawaiʻi counties.
- Statewide Network Coordination: Connects Hawaiʻi DCR facility staff, intake coordinators, and field-based parole officers with over 470 registered community organizations offering more than 600 programs across the state.
- Integrated Benefits Enrollment: Incorporates benefits eligibility checks and streamlined enrollment for government programs like Med-QUEST – Hawaiʻi's Medicaid program, SNAP, and TANF, significantly reducing caseworker administrative time.
- Closed-Loop Outcome Tracking: Tracks every referral from initiation to confirmed service delivery, giving leadership real-time visibility into partner capacity and local service needs.
- Secure Tablet & Self-Navigation Access: Designed to integrate with Hawaiʻi DCR's existing tablet initiatives, which will allow justice-involved individuals to explore resources safely while maintaining strict correctional security and consent protocols.
- Predictable, Unlimited Access: Provides unlimited user access for Hawaiʻi DCR staff, parole officers, and partner organizations without per-seat licensing fees.
"Findhelp began with a simple idea — that every person and family should be able to find help with dignity and ease," said Erine Gray, Findhelp Founder and CEO. "Our partnership with the Hawaiʻi Department of Corrections and Rehabilitation ensures that individuals returning to their communities across the islands have a reliable safety net during a critical transition. We're proud to provide DCR staff and local community organizations with the digital infrastructure they need to coordinate care effectively, track real outcomes, and help people rebuild their lives."
Findhelp, SHI, and Hawaiʻi DCR's partnership establishes a modernized safety net for justice-involved individuals across O'ahu, Maui, Kaua'i, and Hawaiʻi Island. By bridging facility operations with an active network of local community providers, this initiative builds a foundation for lower recidivism, better health outcomes, and safer communities throughout the state.
About Findhelp
Findhelp is the leading social care coordination platform, powering a connected safety net. We enable health systems, governments, payers, and more to identify social needs, coordinate services, and manage benefits enrollment through a unified digital infrastructure. Our technology provides a smarter, faster, and more efficient way to deliver social care—at scale. Visit company.findhelp.com to learn more about our solutions.
About Hawaiʻi Department of Corrections and Rehabilitation (Ka 'Oihana Hoʻomalu Kalaima a Hoʻoponopono Ola)
The mission of the Department of Corrections and Rehabilitation (DCR) is to provide a secure correctional environment for comprehensive rehabilitative, holistic, and wraparound re-entry services, including culturally based approaches, to persons sentenced to our custody and care with professionalism, integrity, respect, and fairness. Our goal is to reduce recidivism and enhance the safety and security of our communities.
About SHI
SHI International Corp. is a $16 billion transformational technology solution provider serving the needs of more than 17,000 corporate, enterprise, public sector and academic customer organizations around the world. It helps companies achieve business goals through the use of technologies ranging from software licensing and end user computing devices to innovative cloud and edge solutions. With over 7,000 employees worldwide, SHI is the largest Minority and Woman Owned Business Enterprise (MWBE) in the U.S.
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SOURCE Findhelp
