On November 10, Matsumoto Kiyoshi, a major Japanese drugstore chain, said that after verification, the group had not sold carbenol shampoo in the past or present. Matsumoto Seike Kai Kia Lai Group is the leading drugstore in Japan. As of the end of March 2026, it had 3,618 stores in Japan. Recently, the origin and brand background of the shampoo Carbeno imported from Japan sold by Fat Donglai was questioned. On November 8, Fat Donglai issued a statement saying that he had gone to the Japanese factory to conduct a field investigation and confirmed that the origin of the product was Japan, and no cases of domestic production impersonating imports were found. An interface news inquiry found that when Carbeno applied for a trademark in Japan in 2019, the applicant corresponded to Guangzhou Pingchen Trading Co., Ltd. In April of this year, Carbeno announced that it would further expand offline drugstore channels in Japan, but did not disclose the specific name and address of the store.

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